We would love to hear from you — questions, feedback, or just a friendly kia ora.
Whether you have a question about our games, feedback about your experience at Kiwi Play Lounge, a suggestion for a new game, or a concern you would like to raise, our team is here to help. We value every message we receive from our New Zealand community and aim to respond to all enquiries within one to two working days.
Kiwi Play Lounge is a free-to-play entertainment platform — we do not handle financial transactions, deposits, or withdrawals. If your enquiry relates to responsible gaming or you need support with gambling behaviour, please contact the NZ Gambling Helpline on 0800 654 655 or text 8006 for immediate, confidential assistance. You can also visit gamblinghelpline.co.nz for online support.
For general enquiries, privacy-related requests under the New Zealand Privacy Act 2020, or any other matter, you can reach us using the form below or by emailing us directly. We are committed to transparency and will do our best to address your concerns promptly and thoroughly.
If you prefer to email us directly, you can reach us at:
Please include as much detail as possible in your message so we can assist you effectively. For privacy-related requests, please reference the specific right you wish to exercise under the New Zealand Privacy Act 2020, and we will respond within the timeframe required by law.